Tell us
Send us what you need, where you are and when you need it. Photos or videos can help where useful.
From everyday jobs to bigger projects and specialist services, tell us what you need and we'll connect you with the right person from our network to help get it sorted.
You don't need to know the trade or category. Just tell us the problem.
REQONNECT handles the awkward part between needing something and finding the right person to deal with it.
Send us what you need, where you are and when you need it. Photos or videos can help where useful.
We understand the request and find the most suitable person from our network for the job.
You and the provider communicate directly while REQONNECT remains available if you need us.
Our launch network is strongest across the jobs people need around the home — while REQONNECT itself is built for much more.
Ask us anyway. REQONNECT is designed to become the place you start whenever you need the right person, service or solution.
You know what you need. The difficult part is finding the right person to actually sort it.
Searching online can mean scrolling through listings, comparing reviews, contacting multiple people, explaining the same problem again and again, waiting for replies — and still wondering who to trust.
REQONNECT does that differently. Tell us what you need once. We'll understand the request, find the most suitable person from our network and connect you directly so you can get it sorted.
No endless searching. No calling around. No explaining the same problem 10 times.
One request. One place to start. A whole network behind it.
A leaking roof. A car problem. A garden that needs sorting. A business service. A removal. An electrician. Something specialist you don't even know where to start with.
You shouldn't need a different website every time you need something. REQONNECT brings everyday services and solutions under one roof.
Give us the basics. We'll open WhatsApp with everything ready to send so you can get your request moving in seconds.
Join a growing network of reliable people and businesses. When the right request comes in, we connect it with the right provider — giving you genuine opportunities without the usual lead-site competition.
Tell us what you do and where you work. We’ll take it from there.
Join our network →No long application. Message us and we’ll take it from there.
We don't give you a long list and leave you to work it out. Tell us what you need once and we'll understand the request, find the most suitable person from our network and make the connection.
No. Just tell us the problem in normal language — for example, “water is coming through my ceiling” or “my car is making a strange noise.” We'll work out what kind of person is most suitable.
No. That's exactly what we're trying to remove. We handle the search and connection so you don't have to repeat the same problem to multiple people.
Once you're connected, you and the provider discuss the job, timing and quote directly. REQONNECT remains available if either side needs help along the way.
Come back to us. We'll stay involved and help the customer and provider communicate and work towards the next sensible step.
Yes. The categories shown are only examples of where our launch network is strongest. If you need something else, ask us anyway.
This notice explains how REQONNECT uses personal information when you contact us, make a request or use our website. Last updated: 14 September 2026.
Who is responsible for your information?
REQONNECT is the trading name used for this service and is responsible for the personal information it uses in connection with customer requests and provider introductions. For privacy questions or requests, contact hello@reqonnect.co.uk or call 07825 295383.
What information do we collect?
Depending on how you use the service, we may collect your name, phone number, email address, location or postcode, the details and timing of your request, information you send in messages, and any photos, videos or other information you choose to provide. We may also keep records of introductions, job progress, feedback and communications relevant to providing the service.
How do we use your information?
We use personal information to understand and respond to your request, identify a potentially suitable provider, make and manage an introduction, communicate with you and the provider, follow up on the outcome, deal with problems or complaints, keep appropriate business records, protect the service from misuse and improve how REQONNECT operates.
What is our lawful basis?
We generally use your information because it is necessary for our legitimate interests in operating REQONNECT, responding to requests, making suitable introductions, managing the service and keeping appropriate records. Where processing is necessary to comply with a legal obligation, we rely on that legal obligation. If we ever rely on consent for a specific use, you can withdraw that consent at any time.
Who do we share information with?
Where appropriate, we may share the information reasonably needed to progress your request with a suitable independent provider. We may also use service providers that support our communications, website hosting, security or business administration. We do not sell your personal information. Once you communicate directly with an independent provider, that provider may also be responsible for how they use information you give them.
How long do we keep information?
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including managing the request, maintaining appropriate records, resolving disputes and meeting legal, tax or accounting requirements where applicable. Information that is no longer needed will be deleted, anonymised or securely disposed of.
Your data protection rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of use, portability, or to object to certain processing. You can contact us at hello@reqonnect.co.uk to exercise a right. You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how your information is handled.
Website, cookies and third-party services
REQONNECT does not currently intentionally use non-essential advertising or analytics cookies on this website. Our hosting and security infrastructure may process limited technical information needed to deliver and protect the site. If we introduce non-essential tracking in future, we will update this notice and use any consent mechanism required by law. Links to services such as WhatsApp take you to a third-party service, whose own privacy terms then apply.
Updates to this notice
We may update this notice as REQONNECT develops or if our use of personal information changes. The latest version will be published on this website with an updated date.
These terms explain how REQONNECT's customer connection service works. By asking us to help with a request, you agree to these terms. Last updated: 14 September 2026.
REQONNECT's role
REQONNECT is a connection and introduction service. We help understand a customer's request and identify a potentially suitable independent provider from our network. Unless we expressly say otherwise, REQONNECT does not carry out the underlying trade, professional or other service itself.
Independent providers
Providers introduced through REQONNECT operate independently. The provider is responsible for discussing the work with the customer and for the services they agree to provide, including their workmanship, advice, availability, qualifications, licences, insurance and compliance with applicable laws or professional requirements.
Quotes, contracts and payment
Unless REQONNECT clearly states otherwise, the customer and provider agree the scope of work, price, timing, payment terms and any other job-specific conditions directly with each other. Any contract for the underlying work is between the customer and the provider. Customers should make sure they understand and accept the provider's quote and terms before work begins.
Provider selection and availability
We aim to make useful, suitable introductions using the information available to us, but we cannot guarantee that a provider will be available, accept a request, provide a quote, meet a particular timescale or be suitable for every circumstance. An introduction is not a guarantee of any provider's work or outcome.
Your responsibilities when making a request
Please give us information that is accurate and reasonably complete so we can understand your request. You are responsible for deciding whether to proceed with a provider, checking any quote or job details you consider important, providing safe and lawful access where needed, and telling the provider about relevant risks or circumstances affecting the work.
If something goes wrong
If there is a problem with work arranged through an introduction, contact the provider promptly and let REQONNECT know. We will make reasonable efforts to help both sides communicate and work towards a sensible next step. This support does not make REQONNECT the provider of the underlying service or replace any rights you may have against the provider.
Liability and your legal rights
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Nothing in these terms affects any statutory rights you have as a consumer. Subject to those rights and applicable law, REQONNECT is not responsible for the acts, omissions, workmanship, advice or contractual obligations of independent providers.
Urgent, dangerous or unlawful requests
REQONNECT is not an emergency service. If there is an immediate risk to life, health, safety or property, contact the appropriate emergency service or an appropriately qualified emergency provider directly. We may refuse requests that are unlawful, unsafe, abusive, fraudulent or outside the scope of the service.
Providers joining the network
Providers may be subject to separate provider terms, eligibility requirements and commercial arrangements with REQONNECT, including success-based fees where agreed. Those arrangements are separate from the customer's agreement with the provider for the underlying work.
Changes to the service or these terms
REQONNECT may update the service and these terms as the business develops. The latest version will be published on this website. Changes will not remove rights that have already arisen under applicable law.
Governing law and contact
These terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply to you. Questions about these terms can be sent to hello@reqonnect.co.uk or raised by calling 07825 295383.